Dhawal Jalan
Product Management Leader | Driving Digital Transformation, CX, and Growth across APAC | Expert in E-commerce, CRM, and Data-Driven Enablement | 11+ Years in Strategy & Execution
- Role
- Assistant General Manager Digital Enablement & Cx (Apac) at Valvoline Global Operations
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Dhawal Jalan
I am Dhawal Jalan, a Lead Product Manager with over 11 years of experience in digital…
Experience
Assistant General Manager Digital Enablement & Cx (Apac)
Jul 2022 — Present · Gurugram, IN
Led APAC Sales Transformation and Digital Enablement, deploying CRM, field-force automation tools, and analytics dashboards to drive data-driven productivity and a 16.8% sales uplift in just 3 months of launch. Directed the DASH eCommerce platform (SAP Commerce Cloud, BTP, S/4HANA, Salesforce) to enable 24/7 ordering and real-time insights. Strengthened data and security foundations with cloud-based governance frameworks. Digitized promotions via Salesforce Marketing Cloud and automated campaigns to boost ROI. Launched secure digital payments and established an APAC CoE for standardized digital processes. Designed NPS & CSAT frameworks in Thailand and ANZ, embedding feedback-driven CX improvement. Recognized with the Transformational Leadership Award for driving digital and organizational excellence.
Education
Indian School of Business
Chief Digital and AI Officer
VIT University
Bachelor of Technology (B.Tech.), Computer Science
2010 — 2014
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