Dhawaall P.
Member Services Specialist @Sam's Club
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WORK HISTORY
Member Services Specialist @Sam's Club
Houston, TX, US
Promoted Loyalty Program Engagement: Top performer, drove a 30% increase in loyalty program participation through targeted recommendations and explaining membership benefits to upgrade to Plus membership.• Increased Membership Satisfaction: Achieved a 15% increase in member satisfaction scores by implementing personalized service initiatives and resolving issues swiftly, contributing to member loyalty.• Boosted Sales through Cross-Selling: one of the top two performers consistently surpassed monthly credit sales targets by 20% through effective cross-selling and upselling, leveraging a data-driven understanding of member purchasing behaviour.
EDUCATION
The Maharaja Sayajirao University of Baroda
Bachelor of Arts (BA), Economics
Digital Vidya
Certified Digital Marketing Masters, Product & Brand Managment, Service Marketing , Marketing Research and Analytics, Strategic Marketing
Kendriya Vidyalaya
Higher Secondary , Arts
National Institute of Business Management (NIBM) Global
MBA, Advertising and Mass Communication
Indian Institute of Management, Calcutta
Advance Program for Marketing Professional, Brand Mgt, Marketing Research & Analytics, Consumer Behaviour, Service Mktg,
UpX Academy
Certification Course in AI, AI-Data Science Python, Data Analytics, ML, Advc ML, Deep Learning, NLP, Computer Vision, Tableau
Graduate Theological Union
Open On Line , Wisdom From World Religion
ABOUT DHAWAALL P.
As a seasoned marketing and business development leader with over two decades of experience, I bring a strategic vision and hands-on expertise in driving growth and operational excellence across diverse industries. My journey has spanned pivotal roles, including Director of Marketing, VP of Business Development, and Head of Operations, where I’ve successfully led teams, transformed brands, and maximised revenue opportunities. I thrive on challenges and have a proven track record in integrating traditional marketing with cutting-edge digital strategies to propel businesses forward. Whether scaling start-ups, revitalising established brands, or managing large-scale facilities, I approach every project with creativity, data-driven insights, and a commitment to excellence. Beyond my professional accomplishments, I am known for my collaborative leadership style and my ability to foster strong, productive relationships. I believe the best results come from empowering teams and creating an environment where innovation and open communication are encouraged, with a focus on continuous learning and adaptability. A full-stack digital marketer with a thorough understanding of all Digital Marketing and Automation Channels, Search Engine Optimization (SEO), Paid Advertising, Email Marketing, Social Media Marketing (SMM), Online Reputation Mgmt.(ORM), App Store Optimization (ASO), Copywriting & Content Marketing, Customer Engagement, Various Analytics & thereon building Targeted Strategies. Expert in traditional marketing (ATL – BTL), Tactical & Strategic Alliances, entailing 14+ years in Retail marketing, 10 years in Hotel sales & marketing 04 Years in Facilities administration and management. What Drives Me: • Designing, marketing activation & directing operations through ATL - BTL promotions & Online customer engagement and agency coordination. • Identifying profitable opportunities, analysing competitive schedules, market potential and planning, executing strategies for the new market segment, channels, verticals & territories • Managing, acquiring & establishing leadership for the strategically differentiated brand in a given market • Formulating and managing tactical and strategic alliances with other consumer-facing brands. • Setting up the function from scratch to scale while mentoring and growing my team in the process
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