Dhavval Thakur
General Manager – Sales | MMR Region | Construction Technology | Aluminium Formwork | Driving Business Growth & Strategic Partnerships
- Role
- Operations Manager - for Large Projects, Mumbai at Schindler India
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Dhavval Thakur
Sales and business growth leader with experience in driving market expansion, strategic partnerships, and solution-oriented engagement within the construction and real estate sector.Currently leading regional sales initiatives focused on technology-driven construction systems that enable faster project execution, improved quality standards, and enhanced project predictability.Skilled in building long-term client relationships, identifying growth opportunities, managing high-value project pipelines, and aligning commercial strategies with evolving industry dynamics.Passionate about contributing to the transformation of the construction ecosystem through structured planning, innovation adoption, and collaborative execution.
Experience
Operations Manager - for Large Projects, Mumbai
Jul 2021 — Present · Mumbai, IN
As the Field Operations Manager - Sales and Service for Large Projects at Schindler India, I steered the delivery of elevator and escalator solution sales, strategically guiding installations and services while enhancing operational efficacy. In this capacity, I championed customer satisfaction and project execution for one of the leading providers of mobility solutions recognized for its innovative and eco-friendly products.Strategic Operations: Designed and executed operational plans aligned with business objectives, leveraging data-driven insights to optimize project performance and resource allocation.Project & Service Delivery: Led the execution of large-scale projects, ensuring on-time, within-budget delivery while maintaining service excellence and compliance with contractual obligations.Sales Leadership: Managed sales operations and after-sales service, cultivating key client relationships to drive repeat business and long-term partnerships.Performance Monitoring: Tracked KPIs and implemented process improvements to enhance efficiency, reduce costs, and elevate customer satisfaction.Team Development: Led and mentored cross-functional field teams; built a high-performance culture through continuous training, coaching, and leadership development.Stakeholder Engagement: Served as primary liaison for clients and internal stakeholders, delivering clear communication and impactful presentations on project progress, risks, and outcomes.Customer-Centric Approach: Championed customer retention strategies through proactive CRM management, value delivery, and consistent service excellence.Strategic Sales Management, Project Lifecycle Coordination, Leadership and Team Synergy, Data-Driven Decision Making
Education
Saraswati Mandir High School
High School, Secondary School Certificate (SSC)
1999 — 2000
S. C. D. Barfiwala College of Science
High School, Higher Secondary Certificate (HSC)
2001 — 2002
Vasantdada Patil Pratishthan’s College of Engineering and Visual Arts (VPPCOEVA)
Engineer's Degree, Electronics
2002 — 2007
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