Diane Aromando Havelock
Business Process Specialist @Infosys BPM
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WORK HISTORY
Business Process Specialist @Infosys BPM
New York, NY, US
Client facing role as a business process specialist supporting client outsourcing programs -Facilitation, Communications, Documentation, Due Diligence, Compliance, Tracking, Analysis and Reporting
EDUCATION
NYU Stern School of Business
BS, MANAGEMENT
Baruch College
Graduate Studies, Industrial Psychology
The New School
Graduate Studies, Literature and Cinema
Duke University
Graduate Studies, Behavioral Economics
ABOUT DIANE AROMANDO HAVELOCK
Dynamic and people-centric professional with over 15 years corporate experience bringing a strong foundation in relationship‑building, business process optimization, conflict resolution, risk abatement and service‑oriented communication. Skilled in handling high‑volume inquiries, explaining complex policies in clear and friendly language, and delivering timely, solutions‑focused support. Adept at de‑escalating concerns, navigating sensitive conversations, and maintaining a calm, empathetic presence under pressure. Experienced in using multiple platforms, documenting interactions, and improving processes to enhance service quality. Recognized for strong active listening, problem‑solving, cross‑functional collaboration, and customer advocacy—all directly transferable to delivering exceptional customer experiences.
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