Dhaval Shah

About Dhaval Shah

A Business Service Management (BSM) and IT Service Management (ITSM) Operations Professional with leadership experience in defining policies, improving processes and procedures to realize the goals of the organization. • Excellent leadership qualifications with a proven track record advising Senior Executives, Directors and other management leaders in BSM and ITSM operations best practices to help make strategic decisions. • Possesses strong analytical, organizational and time management skills to bring about on-time delivery of projects and increase customer and stakeholder satisfaction. • An Effective critical thinker, problem solver and time manager who has proved to be very successful at handling multiple responsibilities in high-pressure environments. • Accomplished at shaping the organization and building successful teams by coaching, understanding, and helping others to achieve their goals while facilitating a healthy, thriving, work environment. • Driven by strong work ethics, a focus on continuous service and process improvement, and a personal commitment to the success of the organization’s goals and objectives. • Experienced leader of Incident, Problem, Change, Configuration, and Service Level Management process development projects based on ITSM best practices.

Experience

1. Ho - Digital Workplace

   Airbus

   Aug 2019 — Present · Herndon, VA, US

Education

• Brown College

  Associate’s Degree, Computer and Information Systems Security/Information Assurance

  2000 — 2003

• University of Maryland Global Campus

  Master of Business Administration - MBA

• University of Maryland Global Campus

  Master of Business Administration - MBA, Business Administration and Management, General

• University of Maryland Global Campus

  Bachelor of Science - BS, Computer and Information Systems Security/Information Assurance