Dhaval Kale
Driving Customer Success @ NTT DATA || CX & NPS | Strategic Account Management | Client Retention | Salesforce/MuleSoft
- Role
- Manager, Customer Success at NTT DATA, Inc.
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Dhaval Kale
Customer Success & Account Management professional with 8 years’ experience boosting client retention, customer satisfaction, and account growth across global B2B/B2C accounts. Skilled in CRM management, NPS optimization, strategic account planning, QBR facilitation and team management to drive measurable business impact. Passionate about creating seamless customer journeys and turning insights into actions that deliver long-term value.
Experience
Manager, Customer Success
May 2023 — Present
Build customer relationships to drive retention, loyalty, and smooth onboarding with Client Partners-Lead steering committee sessions to address concerns, set next steps, and keep projects on track-Develop and present monthly business performance dashboards to senior leadership, tracking revenue growth, annual contract values (ACV), customer satisfaction scores (CSAT), and escalation trends-Lead Quarterly Business Reviews (QBRs) with key stakeholders to assess account health, review KPIs, identify growth opportunities, and align on strategic roadmaps for maximizing customer value and retention-Collaborate with Delivery and cross-functional teams to align resources and priorities-Manage escalations, update CRM records, and maintain customer heatmaps.
Education
International Institute of Information Technology Bangalore
Postgraduate Degree, Data science
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