Dharmil Chauhan
Operations Coordinator @Cineplex Digital Media
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WORK HISTORY
Operations Coordinator @Cineplex Digital Media
Waterloo, ON, CA
Reporting & Analytics: Prepare and analyze SLA performance reports, and audit support tickets, and provide data-driven insights to enhance operational efficiency and decision-making.• Escalation & Coordination: Monitor, track, and manage escalations while collaborating with internal teams and vendors to ensure timely resolution and SLA adherence.• Process Improvement & Cross-Functional Support: Document workflows, recommend process improvements, and coordinate with multiple departments to optimize project execution and customer experience.
EDUCATION
Conestoga College
Postgraduate Degree
Gujarat Technological University (GTU)
Bachelor of Engineering - BE
ABOUT DHARMIL CHAUHAN
With a firm foundation in Mobile Solutions Development from Conestoga College and Information Technology from Gujarat Technological University, my role as Operations Supervisor at Majorel revolved around enhancing operational workflows in Trade and Supply Chain Finance. My efforts in functional analysis and XML application improved data accuracy and regulatory compliance, leading to increased efficiency and cost savings.My commitment to service excellence is demonstrated through a customer-centric approach, where active listening and meticulous attention to detail ensured a 98% satisfaction rating in my previous customer service role. These competencies, coupled with my technical acumen, have been pivotal in my success in streamlining complex operations and driving improvements that resonate across departments.
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