Dharmika Talajia
Enterprise SaaS Sales | Strategic Account Management | CPaaS | Conversational AI | No code platform | BFSI | VOC Advocate
- Role
- Customer Success Manager at gnani.ai
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Dharmika Talajia
Enterprise Sales professional with 10+ years of experience across B2B SaaS, CPaaS, and conversational AI platforms—driving retention, revenue, and long-term impact for BFSI, FMCD and media clients.I help fast-growing tech companies turn customer challenges into business wins. From onboarding to expansion, I’ve led end-to-end customer journeys, closed multi-crore deals, and built strong CXO relationships that fuel long-term growth. Skilled at aligning SaaS solutions to business impact and driving end to end customer lifecycle Comfortable leading cross-functional teams in fast-paced environments Proven success in upselling, renewals, and rescuing at-risk accounts
Experience
Customer Success Manager
Sep 2025 — Present
Education
Pune University
Bachelor of Engineering (B.E.), Electrical, Electronics and Communications Engineering
2009 — 2013
Balaji Institute of Modern Management
Master of Business Administration, Computer Systems Networking and Telecommunications
Balaji Institute of Technology & Management, Sri Balaji Society, Pune
Master of Business Administration (M.B.A.), Marketing
2013 — 2015
University of Pune
Bachelor of Engineering, Telecommunications Engineering
Skills
- Core Java
- Vendor Management
- Windows
- Research
- Marketing
- Microsoft Excel
- Powerpoint
- Java
- Javascript
- Troubleshooting
- Sql
- Linux
- C#
- .net
- Management
- Team Management
- Vb.net
- English
- Software Development
- Project Management
- Market Research
- C
- Programming
- Microsoft Office
- Microsoft Word
- Electronics
- Android Development
- Web Development
- C++
- Business Analysis
- Php
- Html
- Business Development
- Visual Basic
- User Interaction
- Telecommunications
- Analysis
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