Dharmik Shah

Information Technology Service Technician @Municipality Of Chatham-Kent

Chatham-Kent, ON, CA

Efficiently diagnose and resolve hardware, software, and network issues for end-users.• Administer and maintain IT systems, including installations, upgrades, and configurations.• Collaborate with cross-functional teams to implement IT solutions and initiatives.• Manage and maintain Active Directory services, including user account management, group policy implementation, and resource allocation.• Provide user training and documentation to facilitate technology adoption and usage.• Ensure compliance with IT security policies and procedures to safeguard organizational data and systems.• Collaborated with the IT department to address broader technology-related challenges, fostering a cohesive and efficient IT support environment.• Implemented proactive measures to optimize IT support processes, resulting in increased operational efficiency and cost savings.

LDRP Institute of Technology & Research, Gujarat Technological University

Bachelor of Engineering - BE, Computer Engineering

University of Windsor

Master of Engineering - MEng, Computer Engineering