Dharmik Dedhia

About Dharmik Dedhia

Dynamic and results-driven Career Counselor with over 7 years of experience in the…

Experience

1. Program Expert

   upGrad

   Feb 2022 — Present

   Currently working with one of India’s leading EdTech organizations, upGrad, as a Program Expert in the sales division. My core focus lies in driving career transformation through education by helping professionals and aspiring learners choose the right programs that align with their career goals.Key Responsibilities & Achievements:Career Counseling & Lead Conversion:Responsible for connecting with potential learners through leads provided by the company. I conduct detailed career counseling sessions, understand their educational and professional backgrounds, and provide tailored course recommendations that best fit their aspirations. My goal is to ensure every prospect makes an informed and confident decision about their education.End-to-End Sales Ownership:Handle the entire sales cycle — from the first point of contact to enrollment — ensuring a smooth and engaging experience for every learner. I address queries, provide clarity on course structure, fees, and career outcomes, and ensure timely follow-ups.Referral & Lead Generation:Successfully generate new leads through existing learners by maintaining strong relationships and leveraging word-of-mouth referrals. My consultative and empathetic approach helps build trust and long-term engagement with learners.Team Leadership & Offline Channel Management:Given the opportunity to manage our offline partner team, where I took the initiative to mentor, train, and guide team members to meet their individual targets. I’ve worked closely with them to improve performance, boost morale, and implement best practices that align with organizational goals.Sales Performance:Have consistently met and exceeded sales targets month-on-month through focused strategies, active listening, and relationship-building. Additionally, I regularly support fellow team members, share successful sales approaches, and help cultivate a collaborative, high-performing work environment.