Dharmesh Kumar

About Dharmesh Kumar

As a dedicated automotive professional with a B.Tech in Mechanical Engineering and over three years of experience, I have honed my skills in customer service, bodyshop operations, and technical advising. In my role as a Bodyshop Advisor at TATA Motors (Shree Dev Wheel Pvt. Ltd.) since December 2021, I have been instrumental in enhancing customer satisfaction by streamlining repair processes and ensuring top-notch service quality.​My expertise encompasses customer relationship management, quality control, process improvement, and workshop management. I take pride in resolving complex customer issues, leading teams towards operational excellence, and implementing strategies that boost efficiency and client satisfaction.​Beyond my professional endeavors, I am committed to continuous learning and staying abreast of industry advancements. I have completed specialized training in machine shop processes and press shop operations, further solidifying my technical foundation.​I am enthusiastic about connecting with fellow professionals, sharing insights, and exploring opportunities that allow me to contribute to organizational growth and customer service excellence in the automotive industry.

Experience

1. Service Engineer

   Tata Motors

   Dec 2021 — Present

   Act as the primary liaison between customers and the service team, ensuring clear communication and high satisfaction. Coordinate bodyshop operations to streamline repair services and maintain quality standards. Resolve customer queries and complaints through effective problem solving and technical support. Contribute to process improvements that enhance service efficiency in a fast-paced automotive environment.

Education

• Hindustan college of science and technology

  Bachelor of Engineering - BE

  2010 — 2014