Dharmendra Kumar

About Dharmendra Kumar

I have done Bachelor of Science (B.Sc.) & Master of Business administration in Human Resource Management (MBA in HR). I am a hard worker. I always try to give my best in whatever I do. I am punctual. I like to learn. With that introduction, Let\'s hear about my journey from current to past.* Currently, I am working as an Operations Manager. I joined Happy Journey in April 2021. I am using all my skills which I developed during my own business which I did for 13 years. I love increasing sales at will, because of business networking, business development, sales, marketing & negotiations skills that I have. I felt proud when I saw 40% high number of new customers taking services of our company because of me. Making new customers & being in touch with old customers, I feel, have become my hobbies.* In August 2020, I was working as a Freelance Real Estate Agent. I felt Real Estate to be my best fit as I had all the skills that were needed to be good at it. I proved myself correct, because I am very good at interpersonal skills, making new connections, finding new ways to generate new opportunities, good convincing skills etc. I was working in partnership. I did it for 2 years. I enjoyed this period as it never felt like a work. Dealing in Real Estate, was like a blessing. Sold/Rented a high volume of properties in short timeframes to maximize business revenue. Reviewed market conditions & changed sales plans accordingly to get new sales. Wrote highlighting property features to increase sales chances. Managed negotiations, contracts and all aspects of sales to finalize purchases & exceed customer expectations. Maintained relationships with old customers to get repeat business and generate new sales opportunities by referrals.* 2020 to 2021, English Tutor: As we were coming out of lockdown in 2020, I started it as a part-time job. Tutored English course focusing on reading, writing and speaking of English.* 20••••20: From Administration to handling customers, I had been managing everything in my own business for around 13 years. Prepared annual budgets, monitored financial objectives. Studied market, implemented sales & marketing strategies to increase sales. Oversaw business budget planning, accounting functions, payroll, administration and purchasing to handle financial needs. Analyzed to forecast operational needs. Conducted inspections to ensure quality and quantity of articles. Consulted with customers to assess their needs. Employed prompt decision-making and in-depth research to resolve issues. Thanks for being with me this far!

Experience

1. Operations Manager

   Happy Journey

   Apr 2021 — Present · New Delhi, IN

   Analyzed past sales data and team performance to develop realistic sales goals.Remained current on industry trends to improve understanding needs of customers and effectiveness of sales strategies.Increased sales by 40% through restructuring business processes and generating new sales opportunities.Communicated with 30-35 clients over the phone per day to get possible leads to exceed sales goals and increase profits.Met with 20 clients per week and escalated final names to the office staff for the paperwork.Presented products to clients using dynamic presentations and practical use-case scenarios.Maintained detailed records of sales progress and client data in order to smoothen the sales process.Maintained relationships with old customers in order to get the repeat business and generate new sales opportunities by referrals.

Education

• Delhi University

  Bachelor of Science - B.Sc.

  2002 — 2005

• Kurukshetra University

  Master of Business Administration - MBA

  2005 — 2008