Dharmendra Thakur
Decisive, strategic and performance-driven professional, targeting leadership roles in Strategy, Collection, Operations, Training & Development & Customer Service.
- Role
- Unit Manager - Strategy at ICICI Bank
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Dharmendra Thakur
I am an accomplished professional delivering over 22 years of career success in…
Experience
Unit Manager - Strategy
Jul 2005 — Present · Mumbai, IN
Leading the efficient allocation of PAN India Debtors data to diverse channels for enhanced performance and minimized costs.*Supervising the ongoing migration from traditional to digital channels, driving significant cost reductions.*Analyzing channel performance regularly to identify areas for improvement and optimize resource allocation.*Liaising with the Product Head to design new Contests and CAPSULES to enhance the collection.*Meeting the customer service requirements through regular interactions with the customers to understand business condition, enhancement opportunity, and so on.• Headed a team of 10 collection professionals during the year 2017 to 2021 for entire Maharashtra & Goa.• Successful Gold Loan Overdue Portfolio Management for 650+ branches across Maharashtra, Goa, including Mumbai & Navi Mumbai Region.• Visited & trained 650+ branches on Digital Gold Loan Renewal through mobile app & benefits of collecting/ controlling Gold Loan Overdue portfolio for the Bank.• Maintained close coordination with Gold Loan auction portals Procure Tiger, SAMil & 100+ empaneled jewelers for Gold Loan auction activities.• Coordinated closely with Zonal Heads, Regional Heads, RHS, Gold Loan Product team, and all branch stakeholders• Well versed in Receivables Management of PL & Cards 900+ DPD portfolio.• Managed the filing of legal suits against defaulters of loans and liaised with legal professionals for the same.• Designed Operating Guidelines, AOP-Targets, Contests, CAPSULES and successfully implemented them at all levels.Oversaw Audit and Compliance activities for the Pan India DSMG Team.
Education
Veermata Jijabai Technological Institute (VJTI)
Bachelor's degree
1997
K.J. Somaiya Institute Of Management Studies and Research
Masters In Financial Management
2011 — 2014
V.J.T.I Matunga Mumbai
B.E
1997 — 2002
Skills
- Jewel E Auction & Physical Auction
- Legal Management
- Customer Service Delivery
- Training
- Legal
- Administration
- Operations
- Budgeting & Cost Control
- Overdue-Receivable Management
- Audit & Compliance
- Bpo Management
- Skip Tracing
- Internal & External Audits
- Cross Functional Team Coordination
- Management
- Customer Service
- Training & Development
- Banking Operations
- Project Management
- Credit & Corporate Collections
- Strategy
- Bpo/Call Center Performance Evaluation
- Loans & Debts Management
- Business Analysis
- Client & Vendor Interaction
- Sales
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