Dharmendra Tahiliani
Customer Success Manager - Microsoft | AZ 900 - AI 900 - SC 900 - Certified | Driving AI & Clinical Adoption in U.S. Healthcare | Healthcare IT | Dragon Medical One & DAX Copilot | Strategic Account Growth
- Role
- Customer Success Manager at Microsoft
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Dharmendra Tahiliani
I am a Customer Success Manager with over 10 years of experience in U.S. Healthcare, specializing in enterprise account management, contract lifecycle oversight, and driving adoption of advanced clinical solutions like Dragon Medical One and DAX Copilot.My focus is on helping healthcare organizations optimize workflows, improve clinician efficiency, and achieve measurable ROI. I have successfully managed accounts worth $2–3M annually, delivered onboarding for 200+ clinicians, and implemented strategies that resulted in: 25% increase in solution adoption 30% reduction in EMR documentation time 100% on-time contract renewalsI collaborate with CIOs, CMOs, and IT leadership to align technology with organizational goals while ensuring compliance with HIPAA and U.S. healthcare regulations. My expertise spans EMR integration (Epic, Cerner, Meditech), usage analytics, and process improvement.Certifications & Training:Microsoft Certified: Azure AI Fundamentals (AI-900) and Azure Fundaments (AZ-900)Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900)Nuance Dragon Medical One & DAX Copilot TrainingHIPAA Compliance & U.S. Healthcare RegulationsPassionate about: Leveraging AI-driven solutions to transform clinical documentation and enhance provider experience.
Experience
Customer Success Manager
Aug 2023 — Present · Bengaluru, IN
Enterprise Account Management: Managed strategic healthcare accounts with annual revenues of $2–3M, ensuring compliance with HIPAA and U.S. healthcare regulations. Customer Success & Engagement: Drove adoption of Dragon Medical One and DAX Copilot, achieving 25% increase in clinician usage within 6 months. Contract Lifecycle Oversight: Successfully renewed and managed contracts worth $3M+, maintaining 100% on-time renewal rate. Onboarding & Training: Delivered onboarding and workflow optimization sessions for 200+ clinicians, reducing EMR documentation time by 30%. Usage Analytics & Reporting: Developed monthly and quarterly reports, enabling 15% improvement in ROI and 20% reduction in idle licenses. Issue Resolution & Escalation: Resolved critical technical issues within 24 hours, improving provider satisfaction scores by 18%. Stakeholder Collaboration: Partnered with CIOs, CMOs, and IT leadership to align solutions with organizational goals, contributing to 10% growth in account revenue. Process Improvement: Implemented adoption strategies that reduced support tickets by 22% and improved clinician efficiency metrics. Compliance & Documentation: Maintained compliance with HIPAA and U.S. healthcare regulations, ensuring secure and efficient solution deployment.
Education
New LJ Commerce College
Bachelor of Commerce - BCom, Accounting
Globsyn Business School
Master of Business Administration (MBA), Marketing
2009 — 2011
Skills
- Salesforce.com
- Project Management
- Product Management
- Crm
- Sales
- Business Analysis
- New Business Development
- Management
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