Dharmendra Singh

About Dharmendra Singh

15 year of rich experience in P2P covering the area of Invoice Processing, VMD & Helpdesk, Vendor & Employee Payments, reporting & Data analytic. Currently leading tower lead role for PTP with extensive business process knowledge which helps in solving business problems with data driven decision making model.

Experience

1. Senior Manager Finance Operations

   Genpact

   Dec 2021 — Present · Hyderabad, IN

   Leading a team of ~70 members (including Manager, AM’s & Team Leads), taking care of day to day operations of Invoice processing, VMD, Payments and BSP & LCC reconciliations covering APAC, EMEA and NORAM region• Taking care of ~500 IATAs (International Air Transport Association) reconciliation on weekly basis• Managing 140 SLA’s and 100 KPI’s for the process• Client management & calls on weekly, Bi-weekly and Monthly basis• Taking care of forecasting and billings to manage the OP (operating profit) for the process• Taking care of resource management, Seat utilization for tower• Managing risk and compliance audits, trainings and cross trainings etc.• Driving Automation opportunities, Productivity enhancement and cross utilization of resources• Driving standardization to ensuring that processes are globally improved and standardized• Driving lean and six sigma projects for the process

Education

• The University of Burdwan

  Master of Business Administration (MBA), Finance, General

• IIMK MDP (Management Development Programme) -Indian Institute of Management Kozhikode

  eMDP Applied Finance, Appliee Finance