Dharmendra S Kumar
Deskside Support Manager | IT Services & Asset Management | End-User Experience Optimization | Executive Support | Leadership & Team Development | Reporting & Analytics | Stakeholder Engagement
- Role
- Delivery Manager - End User Computing at Guardian Life
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Dharmendra S Kumar
Guardian Life relies on a dedicated Delivery Manager overseeing IT Service Desk, Desktop Services, and End User Service Improvement to ensure seamless support for thousands of users and devices. With over 15 years of experience in IT Service Management and Operations, this role emphasizes advancing customer satisfaction and operational efficiency through collaborative problem-solving and strategic leadership. By aligning IT solutions with Guardian Life\'s objectives, the team contributes to impactful technical service delivery. Certifications such as ITIL® 4 and expertise in Service Desk Management and CRM reinforce a commitment to innovation and continuous improvement in IT services. Passionate about fostering effective collaboration, the focus remains on driving value for users and stakeholders.
Experience
Delivery Manager - End User Computing
Jan 2017 — Present · Gurugram, IN
IT Service Desk, Desktop Services, IT Asset Management and End User Service Improvement
Education
Magadh University
Bachelor of Commerce - BCom, Hon. in Accounts Group
2004 — 2007
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