Dharmendra Gupta

About Dharmendra Gupta

An analytical and results driven network support engineer with 8+ years of experience in configuring, supporting, troubleshooting, debugging and administering complicated network structures.Highly experienced with high performing networking products like airMax, EdgeRouter, UniFi APs, Protect cameras, Cisco Router, Cisco Switches, TPlink.In depth knowledge of Ubiquiti’s product lines such as the Unifi Network, Unifi Protect, Unifi OS Consoles, Unifi Talk, Unifi Service Provider Experienced in troubleshooting tools such as tcpdump, and Wireshark

Experience

1. Senior Technical Support Engineer

   Ubiquiti Inc.

   Aug 2015 — Present

   airMAX: RF Fundamentals, Antenna Fundamentals, Spectrum Analysis, Link Calculations, Installation Best Practices, Backhaul Radios Installation, Ubiquiti\'s Unique Features• EdgeRouter: Router Installation through GUI, Vyatta 6.3 open source networking system and coding.• UniFi APs: Wireless standard 802.11 a / b / g / n / ac, L-3 adoption, Hotspot / voucher based authentication, Device adoption and configuration through GUI• Protect Cameras: IP cam installation, IP cam configurations, IP cam troubleshooting• Handle, configure, maintain, manage and troubleshooting different management consoles of Radio’s• Test the new products and firmware released by the company• Coordinating with different process in the team and ensuring all the KPI’s are met on time• Query handling, resolving issues related to exceptions by applying knowledge of networking, procedures and principles• Diagnose and tackle wireless, security, switching, and other various network-related issues reported by customers• Providing actionable feedback to the product team to improve the UI/UX• Managing L1 and L2 junior team and handling escalated queries

Education

• Dawn Academy

  SSC

  2004 — 2008

• University of Mumbai

  BSc IT

  2010 — 2013