Dharmender Rai
Senior Delivery Manager @Waterstones
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WORK HISTORY
Senior Delivery Manager @Waterstones
London, GB
EDUCATION
North Warwickshire College
BTEC Business and Finance
ABOUT DHARMENDER RAI
I am a delivery and transformation leader with 20 plus years of experience helping organisations modernise technology, reduce operational risk, and deliver measurable outcomes across retail, financial services, and utilities.At Waterstones, I have delivered four strategic initiatives that strengthened operational resilience and left the organisation in a materially stronger operational position.I lead complex change that cuts across platforms, data, vendors, and operating models. Recent work includes migrating core loyalty capability to Eagle Eye AIR on Google Cloud, delivering an EPOS upgrade across 350 stores, executing a zero downtime data centre migration within a 12 hour cutover window, and leading acquisition integration work.My style is calm, structured, and collaborative. I blend agile and traditional delivery to create clarity in ambiguity, prioritise what matters, and keep teams moving at pace while maintaining disciplined risk management, controls, and stakeholder confidence.What I am known for:Clarity in ambiguity, turning complexity into a delivery plan people can believe inGovernance without bureaucracy, with sensible risk management and clear decisionsInclusive leadership and cognitive diversity, building teams that challenge assumptions and improve outcomesBuild. Teach. Lead. is how I operateBuild capability and delivery muscleTeach others so the organisation gets stronger, not dependentLead by creating leaders, not followersI am open to senior opportunities across portfolio leadership, programme delivery, and transformation roles where outcomes, culture, and execution all matter.
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