Dharma Teja
Senior Principal CSM @ Freshworks | North America Enterprise Growth Expert
- Role
- Senior Principal Csm at Freshworks
- Location
- Bellevue, WA, US
- LinkedIn followers
- 500 followers
About Dharma Teja
With over 16 years of experience, I specialize in scaling enterprise success through strategic customer engagement, SaaS innovation, and AI-driven solutions. As Senior Principal Customer Success Manager at Freshworks, I collaborate with C-level executives to align their business objectives with transformative SaaS platforms, focusing on growth, retention, and value realization for major North American accounts. My expertise includes ITIL 4 practices and leveraging artificial intelligence to enhance ITSM and customer experience frameworks. At Freshworks, I’ve contributed to driving ARR expansion, exceeding retention targets, and championing AI adoption across top-tier accounts. Through a consultative and data-driven approach, I empower organizations to achieve their digital transformation goals while developing scalable success frameworks. Passionate about fostering long-term partnerships, I also mentor teams to elevate performance and deliver measurable outcomes for global enterprises.
Experience
Senior Principal Csm
Jan 2025 — Present · Bellevue, WA, US
North America | Strategic | Major Accounts
Education
Bharath Institute of Higher Education and Research
Bachelor of Technology - BTech, Information Technology
2005 — 2009
Skills
- Itil V3 Foundations Certified
- IT Outsourcing
- Outsourcing
- Six Sigma
- Service Delivery
- Business Analysis
- Process Improvement
- Itil
- Vendor Management
- Sla
- Quality Assurance
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