Dharmendra Shah
ServiceNow Developer & Administrator @ Accenture | CSA Certified | 7x ServiceNow Micro-Certified | Certified SAFe 6 Scrum Master | Certified Scrum Master | PSM I | Certified Agile Professional | Lifelong Learner
- Role
- Packaged App Development Specialist at Accenture
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Dharmendra Shah
As a passionate and a results-driven IT professional with a Bachelor\'s degree in Computer and Cybersecurity Engineering from the Illinois Institute of Technology, I combine strong technical knowledge with a passion for innovation, problem-solving, and continuous growth in the technology space.With hands-on experience as a ServiceNow App Developer, coupled with a ServiceNow Certified System Administrator credential and multiple ServiceNow micro-certifications and accreditations, I’ve developed, customized, and supported enterprise-level applications that improve workflows and business efficiency across departments. Furthermore, I have worked extensively on configuring ServiceNow modules, integrating third-party tools, automating routine tasks, and tailoring solutions to meet unique business needs.In parallel, I bring proven experience as a Scrum Master, facilitating agile ceremonies, promoting team collaboration, and ensuring timely delivery of high-impact solutions. My ability to foster an agile mindset across development teams is backed by my Certified Scrum Master (CSM) & Professional Scrum Master I (PSM I) certifications, which reflects my commitment to agile principles and servant leadership. I’m skilled at identifying and removing impediments, maintaining velocity, and driving continuous improvement in fast-paced development environments.My technical interests extend beyond application development into broader areas of IT service management (ITSM), cybersecurity, and digital transformation. I’m constantly exploring new technologies and methodologies to improve systems and processes, and I thrive in roles that allow me to contribute strategically as well as technically.I am currently exploring new opportunities where I can leverage my technical acumen, agile leadership experience, and cybersecurity background to deliver impactful solutions, foster innovation, and support sustained business growth.Let’s connect and see how we can create value together.
Experience
Packaged App Development Specialist
Jun 2025 — Present · Chicago, IL, US
As a Software Developer specializing in ServiceNow platform solutions, I am responsible for building, configuring, and testing packaged software and Software as a Service (SaaS) products. I focus on enhancing and developing new components, leveraging the declarative features of the ServiceNow platform to streamline functionality and improve overall user experience.Key Responsibilities: ServiceNow Development & Testing: Design, develop, and thoroughly test custom solutions on the ServiceNow platform, including new features, components, and system integrations. SaaS Product Configuration: Implement and configure ServiceNow-based SaaS solutions, ensuring optimal performance, seamless upgrades, and effective integration with existing systems. Release Management: Support production releases by creating and managing deployment plans and schedules, ensuring smooth transitions from development to production. Scrum Master Leadership: Lead an Agile Scrum team, focusing on the following key responsibilities: Facilitating daily stand-ups, sprint planning, sprint reviews, and retrospectives to ensure smooth project execution. Guiding the team in adhering to Agile principles, ensuring efficient workflows and alignment with business objectives. Identifying and removing blockers to maintain the team’s productivity. Collaborating with stakeholders to prioritize tasks and ensure requirements are understood and met. Utilizing tools like Microsoft Azure DevOps and ServiceNow to track progress, manage sprints, and ensure timely delivery. Cultivating a culture of continuous improvement, encouraging feedback, and fostering open communication within the team.By combining my technical expertise in ServiceNow development with effective Scrum Master leadership, I ensure the delivery of high-quality, user-centric software solutions that meet both client needs and business goals.
Education
Global college of Management
High school, Accounting and Business/Management
2013 — 2015
City Colleges of Chicago-Harry S Truman College
Associate's degree, Computer Science
Illinois Institute of Technology
Bachelor's in Computer and Cyber Security Engineering
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.