Dharm Bajwa

Manager, Technical Support, Smartcare, Field Escalations @SMART Technologies

Calgary, AB, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2019 — Present

Manager, Technical Support, Smartcare, Field Escalations @SMART Technologies

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CA

EDUCATION

2000 — 2004

Punjab Technical University, Jalandhar

Bachelor of Technology (BTech), Computer Science

SKILLS

HardwareSoftware DocumentationTechnical Service DeliveryTestingCrmCall CentersOperating SystemsWindows XpMicrosoft OfficeSoftware InstallationServersTeam LeadershipTroubleshootingTechnical SupportCustomer ServiceComputer HardwareCustomer SatisfactionNetworkingHardware Support

ABOUT DHARM BAJWA

Decisive action- oriented and result focused professional over 15 years of experience in various roles in the IT industry including experience in supporting business needs with technology offering outstanding talents in leadership, troubleshooting, providing technical, desk-side and in field support. Excellent ability to develop solutions for users, providing and creating training material for new hires and call center employees. Excellent ability in identifying root cause issue(s) before recommending solutions. Strong interpersonal and communication skills focused towards opportunities to increase customer satisfaction and deepen client relationships. Driven by new challenges and the desire to be successful in all endeavors.

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Dharm Bajwa — Manager, Technical Support, Smartcare, Field Escalations at SMART Technologies in Calgary, AB, CA | Unifers