Dharm Bajwa
Manager, Technical Support, Smartcare, Field Escalations @SMART Technologies
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WORK HISTORY
Manager, Technical Support, Smartcare, Field Escalations @SMART Technologies
CA
EDUCATION
Punjab Technical University, Jalandhar
Bachelor of Technology (BTech), Computer Science
SKILLS
ABOUT DHARM BAJWA
Decisive action- oriented and result focused professional over 15 years of experience in various roles in the IT industry including experience in supporting business needs with technology offering outstanding talents in leadership, troubleshooting, providing technical, desk-side and in field support. Excellent ability to develop solutions for users, providing and creating training material for new hires and call center employees. Excellent ability in identifying root cause issue(s) before recommending solutions. Strong interpersonal and communication skills focused towards opportunities to increase customer satisfaction and deepen client relationships. Driven by new challenges and the desire to be successful in all endeavors.
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