Dharini D.
Operations Officer @RBC
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WORK HISTORY
Operations Officer @RBC
Toronto, ON, CA
EDUCATION
Humber College
Graduate Certificate , Business Insights and Analytics
K. J Somaiya Junior College of Arts and Commerce
High School Diploma, Business/Commerce, General
SVDD Secondary English Medium School
High School , High School/Secondary Diplomas and Certificates
K J Somaiya College of Arts & Commerce
Bachelor of Commerce - BCom, Financial Markets
ABOUT DHARINI D.
As a dedicated banking professional with hands-on experience across operations, client portfolio management, and process optimization, I specialize in driving efficiency and client satisfaction in complex financial environments.In my current role as Operations Officer – CMO Senior Markets at RBC, I manage a portfolio of post-merger migrated clients, ensuring seamless integration, accurate billing and contract reconciliation, and exceptional service delivery. I provide process and system analysis to improve workflows, enhance compliance, and support cross-functional initiatives within the Senior Markets segment.Previously, as an Investment Advisor and Operations Officer within Payments and Investigations, I oversaw AML and reconciliation processes, managed live payment queues, and implemented workflow improvements that reduced backlog and strengthened risk controls.I am passionate about analyzing data, streamlining systems, and designing solutions that enable business growth and operational excellence. My ability to combine technical precision with client empathy allows me to build strong partnerships and deliver consistent results.Beyond banking, I bring a strategic mindset as a competitive chess player, applying the same focus, foresight, and problem-solving approach to every professional challenge.I’m always open to connecting with professionals in banking operations, client management, and business process optimization to share insights and explore collaborative opportunities
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