Anupam Dhar

About Anupam Dhar

I have over 17 years of experience working in service and product-based industry. Currently, I work as the Senior project transition manager at Wipro, where I lead a large transition in insurance and healthcare sector for all geographical locations helping clients achieve cost, business transformation, high-quality results! I am passionate about creating best customer experience that help clients to navigate their customer experience and achieve their cost and high standard quality results.With a proven track record of managing large insurance and healthcare projects from RFP/Pre-Sales to Closure state, I bring valuable experience in ensuring strict adherence to scope, budget, and timeline constraints. I am known for my exceptional leadership, negotiation, and communication abilities, which have enabled me to effectively navigate complex and large projects transition landscapes and deliver tangible results. Moreover, I have cultivated a keen understanding of industry-specific challenges and opportunities, particularly in Healthcare, Insurance, Telecom, RCM, and Source-to-Pay domains.With a focus on collaboration, I actively engage with CXOs and senior leadership to align project objectives with broader business strategies. This approach has proven instrumental in driving project success and attaining desired outcomes. Moreover, I bring a wealth of expertise backed by certifications in PRINCE2®, Scrum Master, Risk Management Specialist, Strategic Planning, and Innovation Management, along with PMP® Trained. These credentials underscore my proficiency as a seasoned project management professional.I am passionate about leveraging my skills and expertise to contribute meaningfully to the success of organizations, and I am eager to explore opportunities where I can make a positive impact. Let us connect to discuss how my background aligns with your organization\'s needs and objectives.Competencies: Project Management, Problem solving, Risk Management, Change Management, MS Project, Jira, Open Project, Leadership, Team Management, Task Management, Communication. Jira, Scrum Master, Prince2

Experience

1. Project Transition Lead

   Wipro

   Oct 2022 — Present · Mumbai, IN

   Defined, designed, and Integrated program management processes, tools, and metrics, improving project delivery efficiency by 35%.• Proven track record in managing large project transitions, from presales to seamless handover to operations, adhering to the transition methodology with 100% success metrics.• Designed and completed over FTEs RFPs for large healthcare and insurance clients within 18 months, showcasing exceptional project management skills.• Accomplished seamless 50 FTEs pilot transition for a tech healthcare client, scaling up to over 600 FTEs, showcasing scalability and proficiency.• Implemented robust Quality framework, attaining quality score on large healthcare transition, ensuring high service quality and client satisfaction.• Delivered above 95% project delivery rate in insurance and healthcare vertical within agreed timeframes, highlighting strong risk mitigation skills.• Orchestrated comprehensive transition plan, successfully transitioning 1,200 FTEs for insurance client from onshore to offshore in 18 months.• Achieved 100% top 2 box Customer Satisfaction (CSAT) score from a largest insurance client, demonstrating exceptional service delivery.• Automated RAID Logs for project tracking, reducing risks and boosting productivity by 20%.• Streamlined meetings and trainings with automation, cutting time by 40% and accelerating project delivery.• Developed automated dashboards for real-time data analysis, reducing manual effort by 50%.• Collaborated using automated workflows for transition documentation, saving 30% in transition time.

Education

• Delhi University

  Bachelor’s Degree, Humanities/Humanistic Studies

Skills

• Transition Management
• Business Process
• Query Writing
• Mis
• Employee Engagement
• Vendor Management
• Business Planning
• Operations Management
• Training
• Ibm Mainframe
• Leadership
• Analysis
• Customer Relationship Management (Crm)
• Tableau
• Bpo Transitions
• Payroll Processing
• Sla
• Talent Acquisition
• Team Management
• Client Relations
• Change Management
• People Management
• Business Process Improvement
• Client Services
• Project Management
• Performance Management
• Crm
• Management
• Customer Service
• Business Strategy
• Consulting
• Service Delivery
• Business Analysis
• Bpo
• Process Improvement
• Business Process Automation