Afreen Raj Dharani

About Afreen Raj Dharani

As a Customer Success Manager, I specialize in driving growth for KPO and accounting outsourcing services, with a focus on the UK market. My experience involves developing and executing strategic plans to acquire new clients, building long-term relationships, and collaborating with cross-functional teams to ensure seamless service delivery. I am passionate about helping clients streamline their operations through outsourcing, offering tailored solutions to meet their business needs. I have experience in business development, sales, and account management, primarily within the service industry, including KPO, BPO, and accounting sectors. My ability to understand client requirements, pitch value-driven solutions, and maintain strong communication has helped me consistently achieve sales targets. My academic background in International Business (BSc Hons) from Lancaster University/Sunway University, combined with hands-on experience in competitive environments, has shaped my problem-solving, adaptability, and interpersonal skills. I have been fortunate to work in dynamic roles that require both strategic thinking and relationship management, which continues to motivate me as I grow in my career. I am excited about opportunities to expand my knowledge and contribute to the success of businesses by delivering exceptional outsourcing services.

Experience

1. Customer Success Manager

   Gi Outsourcing

   Feb 2025 — Present · Mumbai, IN

   Specialize in driving business growth for KPO and accounting outsourcing services to UK-based clients.Identify and target potential clients, building a robust sales pipeline through research and lead qualification.Develop and execute customized sales strategies for the UK market to meet and exceed sales targets.Build and maintain strong client relationships to ensure satisfaction and long-term partnerships.Serve as the primary contact for UK clients, managing negotiations and expectations.Conduct market research to stay updated on industry trends, regulatory changes, and competitors.Collaborate with internal teams, including operations and marketing, to ensure seamless client onboarding and high-quality service delivery.Track and report key performance metrics, sales forecasts, and business development progress to senior management.

Education

• MAHSA University

  Diploma

  2016 — 2018

• Sunway University

  Bachelor's degree

  2019 — 2021

• Lancaster University

  Bachelor in Science (Hons) in International Business

  2019 — 2021

• Aga Khan High School, Kampala

  High School

  2008 — 2015