Dharani Tharan

Technical Account Manager - Customer Support at Freshworks - ITILv4 | Ex Amazon

Role
Technical Account Manager at Freshworks
Location
Coimbatore, TN, IN
LinkedIn followers
500 followers
Sales & Business DevelopmentView LinkedIn profile

About Dharani Tharan

7 years of experience in quality and defining quality metrics, mentoring teams, customer experience and driving continuous improvement. Experienced in reporting and leadership in customer service, stakeholder engagement, and delivering seamless customer experiences. Skilled in identifying business gaps and implementing scalable solutions. Calm under pressure and effective in fast-paced, dynamic environments. Versatile communicator with strong written and verbal skills. Proven track record in enhancing customer satisfaction, operational efficiency and leadership. Passionate about collaboration, innovation, and solving complex business challenges.

Experience

  1. Technical Account Manager

    Freshworks

    Apr 2024 — Present · Chennai, IN

Education

  • Dr.G.R.Damodaran College of Science

    Bachelor's degree, computer applications

    2015 — 2018

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Dharani Tharan — Technical Account Manager at Freshworks in Coimbatore, TN, IN | Unifers