Dharambir Singh

About Dharambir Singh

20 years of ITES experience encompassing set of knowledge and skills in Vendor Management, Trust & Safety, Content Moderation, Service Delivery, and Customer Support, which include an in-depth understanding of business processes, performance methodologies and stakeholder management. Experience in driving excellence through managing continuous improvement projects to deliver significant customer benefits.

Experience

1. Global Head t & s Operations-account & Youth Safety

   TikTok

   Jul 2025 — Present · Gurugram, IN

   Global ownership of operations strategy for Account integrity and Youth safety- Driving operational excellence and performance across Inhouse and partner teams- Manage the Global Vendor Operations Team Strategy by setting the overall vision, defining operational priorities, and driving execution across all regions- Define goals and priorities for the Process Delivery, Capacity Planning, and Research & Insights teams to ensure the Operations team receives clear direction to effectively respond to opportunities and change- Enabling coverage and high accuracy in content moderation and account protection- Leading global risk mitigation efforts to respond swiftly to emerging safety threats- Championing wellbeing, DEI, and ethical enforcement practices in high-pressure environments

Education

• Army Public School (APS)

  PCM

  1999 — 2001

• Punjabi University

  Bachelor, Computer Application

  2001 — 2004

• All India Management Association (AIMA)

  PGDM - Operations, Operations & Marketing

  2008 — 2010

Skills

• Quality Assurance
• Bpo
• Customer Relationship Management (Crm)
• Service Delivery
• Team Management
• Quality Management
• Transition Management
• Scheduling
• Customer Satisfaction
• Program Management
• Outsourcing
• Call Centers
• Vendor Management
• Process Management
• Crm
• Business Process Outsourcing (Bpo)
• Sla
• People Management
• Six Sigma
• Management
• Analysis
• Project Planning
• Operations Management