Dhara Desai
Director Data & Ai Architecture @Travelers
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WORK HISTORY
Director Data & Ai Architecture @Travelers
Atlanta, GA, US
Lead the technology target state and data strategy for enterprise data and analytics, partnering directly with senior technology leaders to drive business and technology transformation.Architected an AI-driven Data Intelligence Layer integrating Knowledge Graph (Neo4j), industry-standard insurance ontology (RDF/OWL), semantic search, and agentic AI to enable intelligent data discovery, automated conformance, and conversational BI across 13+ source systemsDesigned a domain Knowledge Graph using Neo4j with Neo Semantics (n10s), modeling 256+ entities and attributes for cross-domain underwriting, claims, and distribution analyticsLed AI-powered data conformance using LLMs (Claude, GPT) with prompt engineering techniques including chain-of-thought, few-shot learning, and multi-agent collaboration — targeting 30% reduction in manual mapping effortDesigned multi-agent orchestration with a Supervisor Agent routing natural language queries to structured (Databricks SQL), graph (Neo4j/Cypher), and unstructured (vector/GraphRAG) backends via a unified conversational interfaceBuilt conversational BI capability powered by Knowledge Graph, vector embeddings, and graph-constrained LLM reasoning (GCR with KG-Trie) to deliver deterministic, zero-hallucination answersEstablished Semantic Ontology Layer (RDF, OWL, SKOS, SHACL) with catalog-of-catalogs architecture unifying technical, business, and semantic metadata with automated lineage trackingDefined enterprise data marketplace architecture with Databricks Lakehouse, data virtualization, MCP server integration, and Bronze/Silver/Gold pipeline with AI-driven domain conformancePartnered with senior leadership to set architecture priorities and modernization direction aligned to business imperatives- Drove continuous technology transformation to minimize technical debt and capitalize on emerging trends
EDUCATION
South Gujarat University
BE, Mechanical Engineering
Kennesaw State University
MS, Software Engineering
SKILLS
ABOUT DHARA DESAI
Results-driven enterprise architect with 18+ years of experience in data architecture, cloud solutions, and AI-driven modernization across insurance and financial services. Expert in designing enterprise-scale platforms integrating Knowledge Graphs, semantic ontologies, agentic AI, and graph-constrained LLM reasoning. Proven leader who coaches high-performance architecture teams and partners with senior executives to align technology strategy with business value.
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