Dhanya Pillai

Atlassian Administrator Jira & Confluence Specialist @Ascom

Gothenburg, SE

Jira AdministrationCreate and maintain Jira Software projects, schemes, workflows, custom fields, and screens.Manage permission schemes, issue security schemes, and notification schemes.Maintain user accounts, groups, and roles.Create and optimize dashboards, boards, filters, and reports for teams and management.Implement JQL (Jira Query Language) queries to support reporting and automation.Manage project templates and project archiving using permission schemes.2.Confluence AdministrationCreate and maintain spaces, templates, and page hierarchies.Provide access to users as per requirementsManage space and page permissions for teams and stakeholders.Implement knowledge base management, including content lifecycle and approvals.Integrate Confluence with Jira for reporting and collaboration.3.Integration & AutomationDevelop integrations between Atlassian tools and external systems (eg: Product board).Implement automations to reduce manual work (e.g, workflow triggers, SLA escalations, email notifications)Create components and assign to them to component leads to automatically assign tickets according to components4.Database & ReportingMonitor and maintain the Jira database for performance, integrity, and troubleshooting.Created and managed SQL Server Agent jobs to automate stored procedures, updates, and reporting tasks.5. EazyBI reportingDesign and create custom reports, charts, and dashboards in eazyBI to visualize Jira data.Build interactive KPIs and metrics for Agile teams, management, and IT stakeholders.Configure multi-level reports (project, team, sprint, issue type, assignee) for granular insights.6. Support & TroubleshootingAct as the first point of contact for platform issues.Troubleshoot workflow, permission, and configuration problems.Coordinate with Atlassian support for escalations.

Sardar Raja College Of Egineering, Alangulam, Tamil Nadu State

BE, Computer Science

Anna University Chennai

B.E., Computer Science