Dhanya Hiremath
- Role
- Project Manager Process Improvement Pmo Enterprise Contact Center at Stanford Health Care
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
Experience
Project Manager Process Improvement Pmo Enterprise Contact Center
Nov 2022 — Present
Manage a diverse portfolio of performance improvement initiatives using lean six sigma methodologies, aimed at increasing operational efficiency and supporting the Stanford Enterprise Contact Center\'s strategic goals- Collaborate with operational leadership to identify challenges pertaining to call center workflows, design recommendations using Visio process mapping and implement proposed solutions- Participate in multiple committees to monitor the impact and value of programs by analyzing data from Tableau and Edge reporting- Utilize Smartsheets to audit gaps in patient scheduling guidelines and current procedures where quick CRM tools can be implemented to increase productivity with existing resources- Supported clinic activation projects that improved quality and delivery of care and increased overall patient satisfaction- Led projects that analyzed gaps in current state processes and initiated the design, testing and streamlining of resolutions identified thereby promoting the Epic EMR technical infrastructure and creating sustainable automations.
Skills
- Quality Improvement
- Compliance Management
- Financial Audits
- Contract Management
- Business Development
- Financial Projection
- Quality Improvement Processes
- Process Improvement
- Project Management
- Reporting & Analysis
- Corporate Finance
- Budget Management
- Budget Monitoring
- Federal Grants Management
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