Dhanveer Singh Yadav
Branch Manager Digital Transformation Consultant Product Owner Bfsi @HDFC Bank
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WORK HISTORY
Branch Manager Digital Transformation Consultant Product Owner Bfsi @HDFC Bank
Dewas, IN
Led digital innovation initiatives to automate customer journeys and improve CSAT by 18%.Delivered KYC automation solution cutting call resolution by 30%.Contributed to mobile-first banking design including WhatsApp banking and UPI integration.Acted as Product Owner, collaborating with IT on agile delivery and omnichannel enhancements.
EDUCATION
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Master of Business Administration - MBA, Marketing/Marketing Management, General
NRI institute of technology bhopal
Bachelor's degree, Electrical, Electronic and Communications Engineering Technology/Technician
ABOUT DHANVEER SINGH YADAV
I am a results-driven Banking Leader and Generative AI Specialist with over 13+ years of experience in Retail Banking, Digital Transformation, CRM Strategy, and Customer Experience Innovation. Currently serving as a Branch Manager, I lead high-performance teams, manage large customer portfolios, and drive strategic business growth through technology-enabled banking solutions.My core strength lies in combining traditional banking expertise with modern digital capabilities, including Generative AI, data analytics (Power BI, Excel), and digital product implementation. I have played an active role in accelerating digital banking adoption, improving operational efficiency, and enhancing customer experience across branch and regional levels.One of my key achievements includes mobilizing ₹25 Crore in deposits in one month through strategic relationship management with government clients and senior officials like IAS,IPS. I have also contributed to product development and digital transformation initiatives by providing structured feedback directly to senior leadership, helping improve product performance and adoption.I am passionate about building future-ready banking ecosystems using AI, automation, analytics, and customer-centric innovation. My leadership approach focuses on empowering teams, improving productivity, and delivering measurable business outcomes.Key Expertise Areas:• Branch Leadership & Retail Banking Operations• Digital Banking & Fintech Transformation• Generative AI Applications in BFSI• CRM Strategy & Customer Lifecycle Management• CASA Growth & Liability Portfolio Expansion• Data Analytics (Power BI, Excel, Business Intelligence)• Customer Experience (CX) Innovation• Cyber Security & Risk Awareness• Government Banking & Institutional Relationship Management• Team Leadership, Coaching & Performance ManagementI am actively exploring leadership opportunities such as Branch Manager, Cluster Head, and Digital Banking Leadership roles in forward-thinking institutions like ICICI Bank, HSBC, Standard Chartered, JP Morgan, and global financial organizations.I am particularly interested in roles where I can contribute to digital transformation, AI adoption, and large-scale business growth.
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