Dhanvanya H
Customer Support Associate
- Role
- Customer Support Associate at Accenture
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Dhanvanya H
Ensured the Best to the Service Industries and been a TOP Performer above the Charts to achieve Client requirements.I am a highly motivated, open-minded and calm individual with a strong sense of responsibility, with a flair in adapting swiftly to different cultural backgrounds and dynamic business environments.In addition, I have excellent communication skills, both written and verbal, and I am comfortable presenting to a variety of audiences. I am a creative problem-solver and enjoy finding innovative solutions to challenges. I am also adaptable and enjoy learning new skills and technologies to stay up-to-date with industry trends.
Experience
Customer Support Associate
Oct 2024 — Present · Bangalore Urban, IN
Ensured service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).Clarified customer requirements, probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.Listen attentively to customer needs and concerns, demonstrate empathy while maximizing the opportunity to build report with the customer.Greeted customers in a courteous, friendly, and professional manner using agreed-upon procedures.Maintained basic knowledge of client products and/or services.Followed Standard Operating Procedures, Protocols, and internal Compliance of the job on a day-to-day basis.Responsible for preparing complete and accurate work including appropriately notating accounts as required.
Education
Sindhi College Of Commerce, Bengaluru
Bachelor's degree, Computer Science
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