Dhanush Soorya Shankar
Product Designer @Nava Technologies Inc
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WORK HISTORY
Product Designer @Nava Technologies Inc
Montreal, QC, CA
Designing UX for NAVA 360, a B2B SaaS business management platform for health, wellness,and lifestyle businesses, applying user-centred design and design thinking methodologies to improve operationalworkflows and product usability for web, iOS and android- Conducting UX research including user interviews, A/B testing, workflow analysis, contextual inquiry, and usability testing to transform manual processes (appointments, CRM, revenue tracking, marketing analytics) into intuitive digital workflows and automated systems- Designing wireframes, user flows, information architecture, and high-fidelity prototypes in Figma, iterating through rapid prototyping and usability feedback cycles to improve task completion and user satisfaction. Collaborating with cross-functional stakeholders including product managers, developers, and business clients to align product requirements, technical constraints, and business goals throughout the product lifecycle- Performing usability evaluations and user testing on new and existing features, leveraging qualitative insights and behavioural analytics to drive data-informed UX improvements. Supporting product growth initiatives through website UX optimization, content strategy, and digital marketing design, contributing to ~25% customer retention improvement.
EDUCATION
PSG College of Technology
Bachelor of Science - BS, Computer Systems and Design
HEC Montréal
Master of Science - MS, User Experience
ABOUT DHANUSH SOORYA SHANKAR
A million dreams!
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