Dhanushree M
Operations Support Specialist at Citi
- Role
- Operational Specialist at Citi
- Location
- Chennai, IN
- LinkedIn followers
- 500 followers
About Dhanushree M
Banking Operations Specialist with a strong background in unsecured loans, credit card…
Experience
Operational Specialist
Jul 2023 — Present
Maintained a 99% accuracy rate in data processing.Dual role as Maker and Checker, reducing external errors.Managed escalations efficiently with strategic resolutions.Trained and mentored new hires for improved productivity.Ensured SLA adherence for timely task completion.Assisted in process optimization to enhance efficiency.Specialized in unsecured loans & credit card operations with compliance focus.Assisted in drafting and developing SOPs, collaborating with the team to standardize workflows.
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