Dhanush

About Dhanush

I build and scale operational systems that drive measurable business outcomes.With 10+ years across Amazon, OYO, Practo, and high-growth environments, I specialise in process optimisation, compliance operations, inflow-capacity modelling, and multi-location execution.I have led large-scale operational initiatives including:• Backlog reduction from 12K to 800 daily inflow• Quality improvement from 94% to 99.9%• Workforce ramp planning aligned to inflow forecasts• Opex reduction across 70+ properties• Hiring process optimisation improving recruiter productivity by 18%My expertise spans: • Global Compliance & Risk Operations • Process Excellence & Automation • Workforce & Capacity Planning • Cross-Functional Program Leadership • Operational Scaling & Performance ManagementI am particularly interested in building systems that balance efficiency, risk control, and sustainable growth.Open to leadership conversations in Operations, Program Management, and Business Operations.

Experience

1. Manage - Global Compliance

   Amazon

   Jun 2020 — Present · Bengaluru, IN

   Led end-to-end compliance operations across multiple processes, driving structured execution and operational stability at scale.• Designed and implemented AI-enabled performance dashboards to enhance real-time visibility into process health and decision-making.• Spearheaded large-scale backlog stabilization initiatives using data analytics and automation-led workflow redesign.• Built inflow forecasting and AI-supported capacity planning models to align workforce strategy with dynamic business demand.• Partnered with recruiting teams to translate operational forecasts into structured hiring plans, improving ramp efficiency and workforce readiness.• Collaborated with global tech teams to drive automation and intelligent tooling initiatives, reducing manual intervention and improving process reliability.• Established governance and risk-control frameworks supported by data-driven compliance monitoring mechanisms.• Designed scalable onboarding and productivity ramp models leveraging analytics-driven performance insights.• Led cross-functional rollout of intelligent scorecard systems to standardize performance tracking and operational accountability.• Identified systemic process gaps and implemented automation-backed corrective mechanisms to improve inflow health and long-term sustainability.

Education

• Dayananda Sagar College of Engineering, BANGALORE

  Master of Business Administration (MBA), Marketing

  2012 — 2014

• Sri Venkateshwara College of Engineering

  Bachelor of Engineering (BE), Electrical and Electronics Engineering

  2007 — 2012

Skills

• Business Development
• Product Development
• Teamwork
• Team Management
• Public Speaking
• Microsoft Office
• Research
• Marketing Strategy
• Business Strategy
• Windows
• Microsoft Word
• Market Research
• Customer Service
• Management
• Powerpoint
• Microsoft Excel