Dhanush Kavi Palanisamy
Aspiring UI/UX Designer | Merging Support Engineering with Human-Centered Design | Full-Stack Dev Learner | Ex-Software Ops Trainee | Growing Daily | Open to Collaborate
- Role
- Technical Support Engineer L2 at Greenbotz Platform Private Limited
- Location
- Coimbatore, TN, IN
- LinkedIn followers
- 500 followers
About Dhanush Kavi Palanisamy
Passionate Technologist Transitioning into UI/UX Development | Former Trainee Software…
Experience
Technical Support Engineer L2
Greenbotz Platform Private Limited
Jan 2024 — Present · Coimbatore, IN
My role description:As an Associate Support Engineer, I am actively engaged in resolving clients\' problems, providing technical support to our Singaporean clients. My role involves clear communication with the team in English, ensuring effective collaboration on technical aspects, and contributing to the overall well-being of our products. Key responsibilities include monitoring the health of all products, proactive issue resolution, and timely reporting to the team.Client Issue Resolution. Actively resolve clients\' problems, ensuring their technical issues are addressed promptly and efficiently. Provide excellent customer service to our Singaporean clients.Team Collaboration. Engage in regular communication with the team in English to discuss ongoing technical support issues and solutions. Collaborate with team members to share insights and improve overall support efficiency.Technical Support. Contribute to the team\'s technical knowledge base by actively participating in technical discussions. Offer assistance to team members in resolving complex technical challenges.
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