Dhanushka Gunasinghe
IT Support Specialist - Airbus Uk Limited @HCLTech
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WORK HISTORY
IT Support Specialist - Airbus Uk Limited @HCLTech
Bristol, GB
An IT Support Specialist is responsible for providing technical assistance and support to end-users, ensuring smooth operation of hardware, software, and network systems within an organization. They act as the first point of contact for troubleshooting IT issues, maintaining systems, and ensuring a secure and efficient technology environment.Key Responsibilities:Provide technical support to users via phone, email, remote access, or in person.Diagnose, troubleshoot, and resolve hardware, software, and network issues.Install, configure, and maintain operating systems, applications, and IT equipment.Manage user accounts, permissions, and access control in Active Directory and other systems.Maintain and update IT documentation, knowledge bases, and asset inventories.Support system upgrades, patches, and regular maintenance tasks.Ensure compliance with IT policies, security protocols, and data protection standards.Collaborate with other IT team members and escalate complex issues to higher-level support when necessary.Provide training and guidance to users on IT tools and best practices.Assist in deploying new technologies and supporting IT infrastructure projects.Essential Skills & Competencies:Strong knowledge of Windows, macOS, or Linux operating systems.Familiarity with networking concepts (LAN, WAN, TCP/IP, DNS, DHCP, VPN).Experience with Microsoft 365, email systems, and productivity tools.Troubleshooting skills for desktops, laptops, mobile devices, and peripherals.Understanding of IT security practices, firewalls, and antivirus solutions.Excellent communication and customer service skills.Problem-solving ability and attention to detail.Ability to work under pressure and manage multiple support requests
EDUCATION
ANC - NetAssist International
Android Development
University of Moratuwa
Python Programming
Certificate
University College Dublin
BSc(MIS)
Prepare Data for Exploration
IBM
Developing Applications for IBM Business Process Manager Advanced V8 - II
National Institute of Business Management(NIBM)
HDCBIS
IBM
Developing Applications for IBM Business Process Manager Advanced V8 - I
Data Analytics
University of Moratuwa
Front- End Web Development
SCJP
SCJP
UIPATH Academy
RPA Developer Advanced (v2020.10)
SKILLS
ABOUT DHANUSHKA GUNASINGHE
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