Dhanush Sriramula

Generative AI | Technical Content Writing | Data Science and ML | Python | Freelancing

Role: Associate Researcher at Sutherland
Location: Hyderabad, TG, IN
LinkedIn followers: 500 followers

Research & DevelopmentView LinkedIn profile

About Dhanush Sriramula

As an Associate Researcher at Sutherland, I contribute to the development of AI-driven…

Experience

Associate Researcher
Sutherland
Jan 2025 — Present · Chennai, IN
Created AI-powered automation solutions using LLMs and prompt engineering to classify product issues and generate structured content, increase product knowledge base and reduce loss cutting by 35%Developed Python-based script to transform issue data into XML-compliant content, reducing manual effort by 65% and ensuring automation of the project pipeline Utilized AI and automation to support recommerce and troubleshooting, creating clear, accurate knowledge that improved product lifecycle support and reduced resolution times.Collaborated with global teams across North America and Europe regions to deliver region-specific solutions that met compliance and customer experience standards.Tech Stack: Python, Flask, Large Language Models (LLMs), Prompt Engineering, Oxygen XML Editor, XML, Content Management Systems (CMS), Data Parsing, Troubleshooting Analytics and Workflow Automation

Contact information

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Current company

Sutherland

Information Technology & Services · 55K employees · Founded 1986

Sutherland is a global leader in business process outsourcing (BPO), digital transformation, and technology management services. Founded in 1986 and headquartered in Rochester, New York, the company employs over 40,000 people across more than 60 delivery centers in over 140 countries. Sutherland specializes in analytics-driven solutions that support the entire customer lifecycle, utilizing advanced technologies such as AI, automation, and cloud engineering. The company offers a range of integrated services, including artificial intelligence and machine learning, robotic process automation, cloud engineering, advanced analytics, and customer experience management. Sutherland's solutions help clients streamline operations, enhance customer experiences, and achieve agility. With a commitment to corporate responsibility and sustainability, Sutherland operates innovation labs in major cities and holds over 200 patents, including many related to AI. The company serves a diverse clientele across various industries, including financial services and healthcare, providing multi-language support and tailored solutions.

sutherlandglobal.com

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