Dhanusheel R.
- Role
- System Administrator at Infosys
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Dhanusheel R.
Customer Support Executive with 1 year and 7 months of experience in both voice and non-voice BPO processes. I have handled a wide range of customer queries and concerns via phone, email, and chat, consistently delivering prompt and professional support.Experienced in using the Buzz application tool for managing customer interactions and tracking service metrics. I’m confident in navigating high-volume environments while maintaining service quality and meeting key performance indicators like CSAT, AHT, and FCR.Key Skills:Voice & Non-Voice Customer SupportBuzz Application ToolIssue Resolution & Escalation HandlingCRM & Ticketing SystemsCustomer Satisfaction & RetentionI’m passionate about providing excellent customer experiences and always strive to improve efficiency, communication, and customer outcomes. Open to new opportunities where I can grow and contribute to a customer-centric team.
Experience
System Administrator
Jul 2022 — Present · Hyderabad, IN
Education
JNTUH College of Engineering Hyderabad
Bachelor of Technology - BTech
2019 — 2023
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