Dhanraj Pardeshi
Application Support | Production Management | Triage Lead | SQL | Unix | Service Now | Incident Management | ITIL
- Role
- Application Production Support Specialist at Tata Consultancy Services
- Location
- Pune, IN
- LinkedIn followers
- 500 followers
About Dhanraj Pardeshi
Dedicated Production Support Specialist with experience in providing timely and efficient…
Experience
Application Production Support Specialist
Jul 2022 — Present · Pune, IN
Conducted initial analysis of production incidents to determine severity and urgency.Rapidly assess impact, determining severity and categorize production issues to prioritize resolution efforts.Collaborate with cross-functional technology, development and operations teams to prioritize, escalate and expedite incident resolution for critical issues and implement preventive measures.Maintain clear and timely communication with business users, tech heads and stakeholders throughout the support process.Communicate effectively with business stakeholders to understand and address their concerns.Monitor system alerts and proactively address potential issues, contributing to a more stable production environment.
Education
Punyashlok Ahilyadevi Holkar Solapur University, Solapur
Bachelor of Business Administration - BBA
2016 — 2019
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