Dhanraj Kb
Buniness Unit Head – Operations at Tata Consultancy Services
- Role
- Business Unit Head at Tata Consultancy Services
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Dhanraj Kb
An astute and result-oriented professional with over 16 years of experience, managing international BPO operations and successfully establishing outsource relationships with Fortune 500 partners. Ample experience in diverse operations spanning Sales, Order to Activate (Provisioning) Customer service, Technical Support and Back Office processes. Rich experience in setting up large scale operations from Pre sales, Pricing, Contract agreement to transition. Exposure to commercial simplification models and robotic automation. • Telecom experience for the last 14 years handling operations for UK/Australia based clients supporting Service fulfillment and assurance areas.
Experience
Business Unit Head
May 2016 — Present · Chennai, IN
Business Unit lead for circa HC Service fulfillment/Assurance campaign that provides Back office/Voice support to a premium Australian Telecom client.
Education
Bangalore University
B.sc, Chemistry
1997 — 2000
Baldwin Boys High School Bangalore
ICSE, General Studies
1989 — 1997
Skills
- Sla
- Management
- Performance Management
- Operations Management
- Service Delivery
- Process Excellence
- Telecommunications
- Bpo
- Leadership
- Vendor Management
- Outsourcing
- Team Management
- Call Centers
- Project Management
- Transition Management
- Customer Service
- Training
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