Dhanlakshhmi C

Experience

1. Manager-customer Support, North & East

   DQS

   Jan 2012 — Present

   My current role is to maintain and grow the existing UL DQS relationship with industrial clients. I am responsible for establishing positive, ongoing relationships with new and current client base which will lead to long term and increased business utilizing the full suite of UL DQS INDIA. KEY RESPONSIBILITIES:• Maintain consistent communication with new and existing customer base• Monthly to quarterly face-to-face meetings• Strategic planning• E-mail campaigns• Routine follow-up• Tracking• Customer Service• Contract management• Enhance UL DQS programs for existing clients by selling additional products• Brand Development and reinforcement• Sustain account renewal

Education

• Rajendra Prasad Institute of Management, Mumbai

  PGD Industrial Relation and Personal Management

  1995 — 1996

Skills

• Strategic Planning
• Iso
• Six Sigma
• Management
• Contract Management
• Management Consulting
• Quality Management
• Employee Engagement
• Process Engineering
• Quality Assurance
• Operations Management
• Sourcing
• Program Management
• Risk Assessment
• Process Improvement
• Analysis
• Procurement
• Employee Training
• Team Management
• Change Management
• Risk Management
• Project Planning
• Software Documentation
• Team Leadership
• Customer Service
• Business Process Improvement
• Team Building
• Continuous Improvement
• Training
• Crm
• Vendor Management
• Leadership
• Performance Management