Paramjith Dhankhar

About Paramjith Dhankhar

At the helm of FPT Asia Pacific as Senior Vice President and Head of BPS, my mission is to propel strategic growth and foster transformative partnerships. Our team thrives on delivering customer-centric solutions and operational excellence, leveraging deep insights in big data analytics and digital transformation.The core of our success lies in a consultative approach, where co-creating value with clients goes hand-in-hand with empowering a dynamic team. Together, we navigate the complexities of technology adoption, ensuring impactful business outcomes and elevating customer experiences across the Asia Pacific region.

Experience

1. Senior Vice President and Head of Bps

   FPT Asia Pacific

   Jul 2024 — Present · SG

   Establish BPS unit grounds up - To build the go to market strategy of BPS- Create the BPS org and enable them to execute- Work with CXOs & client executives to help bring consulting, technology, data analytics, and world class BPS services to help solve their unique business problems and add value back to their business- Lead BPS M&A activities- Build and foster BPS partner eco-system

Education

• Maharshi Dayanand University

  BCA, Computers

  2000 — 2002

• Kendriya Vidyalaya

  10+2, Science

  1997 — 1999

Skills

• Team Management
• Transition Management
• Business Process Improvement
• Bpo
• Outsourcing
• Process Improvement
• Disaster Recovery
• Operations Management
• Contact Centers
• Leadership
• Call Center
• Cross-Functional Team Leadership
• Business Process Outsourcing (Bpo)
• Customer Relationship Management (Crm)
• Strategy
• Crm
• Training
• Service Delivery
• Management
• Workforce Management
• Project Management
• Strategic Planning
• Call Centers
• Business Development
• Pre-Sales
• Analytics
• Software Documentation
• Market Research
• Analysis
• Program Management
• Vendor Management
• Process Management