Dhanjeet Kumar

WORK HISTORY

EDUCATION

ABOUT DHANJEET KUMAR

Achieve heightened levels of customer service1.Meet customer / patient service objectives by foreseeing requirements. 2.Monitor admissions and discharge process; allocate rooms and beds3.Take part in the selecting, orienting, training, counseling and disciplining employees. Maintain rapport with consultants, patients and patient attendants.4.Improve customer quality by studying, evaluating, and redesigning processes, establishing and communicating service metrics; monitoring and analyzing results; implementing changes5.Maximise customer service by providing help desk resources and technical advice; resolving problems; disseminating advisories and new techniques, detecting and diagnosing problems6.Generate reports regarding bed occupancy, admissions, etc for management7.Inspire team members, and instill enthusiasm and drive8.Encourage team members to reach targets and enhance productivity Encourage and develop team members multi-functionality9.Conduct performance appraisals within the department and work with HR department to chalk out action plans for development and growth of staff in tune with strategies and objectives of the organization.10.Identify and overcome complacency by constantly improving functional abilities of the department11.Identify training needs and nominate team members for appropriate programs that would enhance knowledge, skills and to shape the attitudes required for development12.Take decisions on all operational and team matters that are outside the purview of subordinates13.Keep in touch with entire team through regular meetings14.Represent the Department or team in the management Morning Meetings and other employee or department related committees15.Update job knowledge by participating in educational opportunities, reviewing professional publications; maintaining personal networks; participating in professional organizations