Dhanish Godson
Export Documentation | Customer Care | MBA Candidate | Enthusiastic about Shipping & Logistics Management
- Role
- Export Documentation Agent at CMA CGM
- Location
- Thiruvananthapuram, IN
- LinkedIn followers
- 500 followers
About Dhanish Godson
I am a self-driven and detail-oriented professional currently working as an Export…
Experience
Export Documentation Agent
Aug 2024 — Present
As an Export Documentation Executive at CMA CGM, I specialize in preparing accurate and compliant Bill of Lading (BL) documents, ensuring alignment with shipper procedures and consignee country regulations. My role involves continuous improvement through customer feedback, meticulous audits, and active involvement in internal and external audits.Key Responsibilities- Prepare and release BL documents, managing service requests to address and minimize billing issues- Handle communication with agencies, customers, and internal teams, providing updates on shipments, sailing schedules, and equipment availability- Manage bookings, modify existing ones as per customer requests, and ensure system data quality- Conduct root cause analysis for service failures, coordinating recovery responses with stakeholders- Follow up on pending (CRM sales force) NOVA cases and adhere to company procedures to maintain high standards of service delivery.I am committed to ensuring accuracy, efficiency, and customer satisfaction in all aspects of export documentation and customer care.
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