Donald H.
ITS Service Delivery Telecom Analyst at Hartford HealthCare
- Role
- its Field Support Analyst - Telecom at Hartford HealthCare
- Location
- Stratford, CT, US
- LinkedIn followers
- 500 followers
About Donald H.
Results-Driven IT Systems Specialist proven knowledge of Information Technology systems. Recognized for my ability to communicate, project management, networking and security issues. Able to diagnose and address problems and resolve solutions efficiently. Ability to work with minimal supervision as well to work with in a team environment. Passionate and outgoing representative, with expertise in customer service. Skills: Platforms: Windows 7 / 8.1 / 10, Apple MAC OSX & IOS (iPhones, iPads), Some Linux experience Blackberry BES, Android Smartphones & VMware Fusion, VM Workstation, Remedy CMDB, Asset Lifecycle, IT Infrastructure maintenance & support Software: MS-Office 10, 13, 16, MS Outlook, SCCM 2012, Skype for Business, Active Directory, SharePoint, Norton Ghost, Lotus Notes. Citrix, Cisco VPN, Cisco (VLAN Switching), Sophos Anti-Virus, Net Vault Backup, Cisco / Tandberg TMS, Cisco, Avaya, ShoreTel IP Phone Equipment, EQUITRAC printing solutions, Pulse VPN Hardware: Printers/Copiers/Scanners/Fax, Dell - Latitude, OptiPlex, Precision platforms, Lenovo X&T Series platforms, Touch Screen monitors, MDM (Mobile phone setup and line troubleshooting), Cisco / Tandberg / Polycom / Real Presence Video Equipment, Experience in Network Cabling, Server Racking, Wire Management
Experience
its Field Support Analyst - Telecom
Oct 2019 — Present · Bridgeport, CT, US
Service Delivery Analyst is responsible for maintaining a portfolio of projects and operational activities related to the development, management, and support of IT Services or IT Processes. The Service Delivery Analyst will work closely with the Service Owners, as well as the Service Engineering and Operations teams to ensure that infrastructure service levels are maintained. The analyst will also be responsible for tracking ongoing infrastructure projects and activities to assist the…
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