Dhanaraju Kambala
Manager Operations at TechM | Project Management | WFM | Customer Success | Project Delivery | Revenue Expansions | Solutions Deployment
- Role
- Operations Manager at Tech Mahindra
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Dhanaraju Kambala
Open for new Opportunities : Having 14 plus years of rich experience in managing contact centres /business processes/revenue expansion (P&L) activities with a key focus on top & bottom-line profitability in BPO Sector. Proficient in handling Business Continuity Planning & managing P&L by enhancing productivity and attaining assigned SLAs.Championed multiple WFM, Data-driven projects to reduce cost and increase profitability - all projects successfully closed with substantial ROI. Turned around process and centres in metrics, received multiple accolades for having the best CSAT scores, increasing efficiencies which in turn lead to increased gross margins and having the best retention. The site has been awarded the best centre and accounts have been called out for having the highest profitability consistently.
Experience
Operations Manager
Nov 2023 — Present · Visakhapatnam, IN
Education
Andhra University
Bachelor's Degree
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