Dhananjay Naik
City / Cluster Head | Quick Commerce & Last-Mile Expert | Scaling Dark Stores | Blinkit, Founder IndiBuyz | Ex-Udaan
- Role
- Cluster Manager at Blinkit
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Dhananjay Naik
Senior operations leader with 10+ years of experience building, scaling, and stabilizing large-scale operations across hyperlocal retail, FMCG, logistics, and last-mile delivery. Currently serving as Cluster Manager at Blinkit, leading 10 dark stores in Navi Mumbai with complete ownership of operational performance, people, and execution.I operate at the intersection of strategy and ground execution—translating city-level goals into store-level outcomes. My role involves managing multi-layered teams, strengthening SOP adherence, improving inventory and audit health, optimizing fleet efficiency, and driving consistent service levels across the cluster.Previously, I’ve held leadership roles at UDAAN and Parcelled.in, managing zonal and multi-city operations, and I’m also the Founder of Indibuyz, a venture built to scale service and installation operations across Tier-2 and Tier-3 cities. Entrepreneurship strengthened my understanding of cost control, vendor management, customer experience, and scalable systems—skills I now apply in large organizations.
Experience
Cluster Manager
Jun 2024 — Present · Navi Mumbai, IN
Managing 10 dark stores across Navi Mumbai• Handling 150+ employees and delivery fleet• Managing orders daily across stores• Improved SLA from 97% to 99.5%• Reduced operational complaints by 30%• Increased rider productivity by 20%• Owned city-level KPIs: PPI, Fill Rate, cost control, and rider efficiency• Managed peak load operations during high-demand periods (10K+ orders/day)• Led store expansion planning and inter-store coordination
Education
RHGC
Bachelor of Commerce - BCom, Business, Management, Marketing, and Related Support Services
2013 — 2014
Govt college of bangalore
Bachelor's degree, Business/Commerce, General
2012 — 2013
Skills
- Business Development
- Operational Excellence
- Leadership
- Teamwork
- Team Management
- Customer Service
- Supply Chain Management
- Business Strategy
- Marketing Strategy
- Powerpoint
- Microsoft Excel
- Logistics Management
- Microsoft Word
- Research
- Market Research
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