Dhananjay Jaripatke
Operations Lead at TechMahindra
- Role
- Service Delivery Manager at Tech Mahindra
- Location
- Pune, IN
- LinkedIn followers
- 500 followers
About Dhananjay Jaripatke
A dynamic professional with 20+ years of rich experience in System Administration & IT Infrastructure Management. Proficient in managing & delivering Systems Administration for various clients. Experience in system administration (server implementation & administration), technology support and technical troubleshooting. Strong Customer Centric Approach, with ITIL Process Orientation; across International Projects / Businesses. Proven leadership qualities to transform teams to perform and deliver at accepted international levels. Adroit in assessing IT requirements of the organization in terms of software, hardware & other peripherals / products, and handling procurement of the same. An effective leader with proven abilities in leading teams during the project phase, training & guiding team members and enabling knowledge sharing among the team. Project Management Managing overall operations for executing projects involving scoping, initiating, high level design & architecture, resource mobilization, execution within cost & time parameters. Monitoring / tracking projects with respect to budgeted cost, demand forecasts, time over-runs Handling the technical signoff, closure and handover of the project. IT Infrastructure Ensuring application of IT resources are compliance with the company’s policies in administration of IT infrastructure / facilities & handling PC Configuration / Printer Setup, Network setup other Security related solutions etc. Assessing IT requirements of the organisation in terms of software, hardware & other peripherals / products, and handling procurement of the same. Identifying & developing vendors for procuring IT related products & services at reasonable rates, reviewing & initiating measures for automating / streamlining internal processes.
Experience
Service Delivery Manager
Mar 2023 — Present · Pune, IN
Application support, Infrastructure & Environment support for Production as well as Non-Production environment on Azure cloud and on premise\\\\n Accountable & Responsible for Resource Fulfillment, Resource Performance Management & Utilization\\\\n Managing Contract level Deliverables, per defined timelines & quality by closely working with Architects, PM, TM & Leads.\\\\n Established process and procedures to identify monitoring gaps in customer facing applications and ensure problem detection of the support teams before customer detects it\\\\n Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments.\\\\n Work with Development team to get the RCA.\\\\n Work with customer and other stake holders on Sev 1/Sev 2 calls\\\\n Spearheading a team of 15 people\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Education
Shivaji University
B.SC, Physics
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