Dhananjay H.
Digital & AI Reinvention LeaderDriving Growth, Experience & Margin Through AIAI & GBS Transformation Leader | GenAI & Automation Strategist | Delivering Business Value
- Role
- General Manager & Head Digital Customer Experience Transformation at Tata Consultancy Services
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Dhananjay H.
With over 25 years of professional experience, I specialize in leading digital customer experience transformation and process excellence initiatives. Currently serving as General Manager & Head of Digital Customer Experience Transformation at Tata Consultancy Services, I am dedicated to leveraging advanced technologies like Agentic AI to drive autonomous CX solutions. My mission is to collaborate with global clients across diverse industries, including telecom, energy, retail, healthcare, and insurance, to deliver impactful and innovative outcomes aligned with their business objectives. At TCS, I have led operations transformation and consulting services for Business Process Services (BPS) clients, focusing on process mining, BPM, and intelligent process automation. By partnering with global teams, I enable clients to optimize their business operations and achieve measurable value. My expertise in consultative selling, business process management, and Lean Six Sigma methodologies has been instrumental in driving strategic decision-making and fostering sustainable growth for organizations.
Experience
General Manager & Head Digital Customer Experience Transformation
Oct 2023 — Present · Bengaluru, IN
Responsible for driving Agentic AI for global clients to deliver autonomous CX.Working with global clients from Telecom, Energy, Retail, Tech,Healthcare, Insurance and other industries.
Education
Symbiosis Institute of Management Studies
PGDBA, Operations Management
2006 — 2008
Emeritus
Postgraduate Diploma in Digital Business, Digital Business - Strategy, Transformation and Marketing
2018 — 2019
Great Lakes Institute of Management
Post Graduate Diploma , Artificial Intelligence and Machine Learning
2019 — 2020
University of Mumbai
Diploma, Mechanical engineering
1996 — 1999
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