Dhananjay Bhavsar

About Dhananjay Bhavsar

19 years of experience in process industry in application engineering, technical and…

Experience

1. Senior Manager Customer Support (Process Instrumentation)

   Siemens

   Nov 2006 — Present · Mumbai, IN

   Customer Support: Development and implementation of service process and policies and measurement of its effectiveness Handling and resolving escalated cases in accordance with the standards set forth by the management Co-ordination of demonstration, replacement and field support Monitoring and improving customer support across the entire Process Instrumentation product rangeService Channel Management: Preparing and executing service business plan including identifying opportunities like replacement and retro-fitting Identifying, appointment and monitoring activities of Service Channel across India Coaching and mentioning to new appointed Service partners engineersApplication Engineering & Support to Sales: Application engineering support for new applications – Understanding customer requirements, application details, selection of suitable instruments its associated accessories Technology/Instruments selection guidance sales for key applications Product presentation and technical discussion on critical applications at key accounts and important customers Preparing application notes and white papers on technology and level applicationsTechnical Training\'s: To new service engineers of company, sales & Service partners engineers Products based on site in house training to customer’ s representative Coaching and mentioning to new appointed Service engineers of company Technology, Application based training to Consultant and engineering company representative

Education

• Wellingkar Institute of Management ( Distance learning)

  DBA (Business Administration)

  2008

• Indian Institute of Management Bangalore

  Program for Business Managers (Programme designed by IIM B and Siemens)

  2011

• University of Mumbai

  Electronics

  1994

• Board of Technical Examinations Maharashtra

  Diploma (Instrumentation)

  1986 — 1989

Skills

• Electronics
• Employee Training
• Documentation
• Commissioning
• Process Automation
• Manufacturing
• Product Development
• Process Control
• Engineering
• Design Analysis
• Business Development
• Automation
• Key Account Management
• Scada
• Project Management
• Field Instruments
• Product Marketing
• Plc
• Instrumentation